St. Francis Inn Policies & Why Book Direct

Cancellation Policy

In order to guarantee your reservation, we will process a $100 charge/deposit to your credit or debit card at the time your reservation is made. This deposit will be applied to the cost of your stay.

  • If you cancel for any reason prior to 7 days before your arrival date (14 days for holidays and special events), we will refund 75% of your deposit.
  • If you cancel for any reason less than 7 days before your arrival date, you will forfeit your full deposit.
  • No Shows – guests who do not cancel and do not show up for any reason on their arrival date – will be charged one night’s lodging and will not be issued a gift certificate.

Reservation Inquiries

We offer many ways for you to make a reservation inquiry:

  • Call us toll-free at 1-800-824-6062 (USA & Canada)
  • Call us at 1-904-824-6068 (International)
  • Fax us at 1-904-810-5525
  • e-mail us at: info@stfrancisinn.com

You can also check the availability for any of our Rooms or Suites online, and even book your reservation online:

Check Availability / Book Direct Online

NOTE: Our Rates are based on double occupancy. Please add $30 per extra person per night for all other Inn accommodations. Also, the rates do not include state or local taxes. Weekly and monthly rates are also available; please inquire.

General Information

Every Room and Suite at St. Francis Inn is unique – varying in size, location, decor, configuration, and appointments. Our Rates reflect these distinctions and vary accordingly, but every Inn accommodation includes…

  • private bath
  • central heat & air-conditioning
  • telephones
  • color cable TV
  • clock radios with MP3/iPod connection
  • queen- or king-sized beds
  • queen-sized sleeper sofa in suites
  • fresh flowers
  • sherry decanter and glasses
  • unique character and individual decor
  • special touches and romantic atmosphere
  • plush monogrammed robes to wear during your stay
  • irons and ironing boards
  • soap and conditioning shampoo
  • hair dryer
  • laundry bag
  • daily housekeeping

…and all rooms and suites are smoke-free.

Several also have…

  • fireplace, electric or gas
  • spacious whirlpool tub
  • old-style clawfoot bathtub
  • private balcony, porch or deck

A few…

  • have coffee makers
  • have a refrigerator and/or microwave
  • have a kitchen or access to a private shared kitchen
  • allow a small pet, under specific conditions

At the front desk, we keep shower caps, sewing kits, and various toiletries in case guests forget to pack some.

Our Rates also include a buffet breakfast, use of Inn bicycles, admission to the St. Augustine Light House and Museum and 50% discounted admission to the Oldest House, evening social hour, and other perks, activities and benefits. See our Free Guest Amenities page for details.

  • Check-in after 3:00 pm
  • Check-out by 12:00 pm

Smoking is not permitted in any building. There are numerous protected and attractive outside areas where smoking is allowed.

See our layout on the Property Map.
For descriptions and photos of our individual rooms and suites, click on: “Rooms & Suites

Pet-Friendly Policy

We accept small pets on a limited basis and with certain guidelines and restrictions. For complete information, please refer to Our Pet Policy.

Concerned about allergies?
Not to worry! Most of our rooms are kept “pet free;” pet guests are only allowed in a few select Inn rooms. All our guest rooms and common rooms are non-smoking.

Our Smartest Guests Book Direct!

You BOOK DIRECT when you use one of two methods to reserve your room:

  1. Book Direct by Phone: Call St. Francis Inn and speak to our on-site innkeeper at 800-824-6062 or 904-824-6068
  2. Book Direct Online: Book Direct Online: From our website Link to Online Booking

Here are the facts:

Book Direct with St. Francis Inn and you will:

  • Earn our Loyalty Reward* – A $25 Gift Card for legendary O.C. White’s Seafood & Spirits Restaurant, just a few short blocks from the Inn
  • Get our best rates and our best offers
  • Be able to choose from all our available accommodations
  • Easily select one of our many specials, packages or add-ons to your stay
  • Have more flexibility and a better booking experience
  • Have direct access to our Innkeepers, who can answer all your Inn and local area questions
  • Have direct access to our Innkeepers who can assist you with any special requirements
  • Learn about and access our offers during non-peak travel times
  • Get personalized assistance from those who know the Inn and how your needs are best accommodated.

Those who DON’T Book Direct, and work through a ‘middle-man’ online travel agency like Expedia or Priceline:

  • Are paying hidden fees
    don’t have access to all our rooms and suites
  • Won’t learn about the Inn’s special offers and savings
    won’t be able to add packages or add-ons to their stay when booking
  • Have less flexibility with booking dates
  • Don’t get the Inn’s personal touch

    Just call 800-824-6062 or 904-824-6068 or click here for direct booking online. We look forward to helping you plan your visit.

* The Loyalty Reward gift card offer is for first-time guests, for stays of two nights or more. Not available with any other discounts. Only good for reservations made directly with St. Francis Inn in 2019, either by phone or online from our website. Mention “Book Direct” when booking to get this reward. Based on double occupancy.

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